If the order has not been shipped; please contact us for order cancellation.You will get your refund within 24 hours.
If the order has already been shipped; you may return the item to us postmarked within 15 calendar days of delivery. Before that, please contact our Live Support to inform that.
In that case we will refund you the payment excluding actual shipping fees already incurred.
If the item is defective, please contact us and send an email to us attached a image or video file clearly showing the defect of the product. And we will give you a response within 48 hours whether we will resend the item or refund the payment to you for compensation.
For customization, please consider carefully before ordering. Because we do not accept return and replacement.
Payment
How to Pay
We accept below four kinds of payment method:
1) Pay Pal
For more payment details, you can refer to the confirmation email which we will send to you after you placed an order.
2) Credit Card
Credit Card is a popular payment method. You will get an order confirmation email after you place an order. You will get payment details in your order confirmation email.
3）Western Union
Sending money through Western Union is a quick and simple way (1~2 hours).You can send money online , in person or by phone.
About how to operate , you can log on www.westernunion.com, then click SEND MONEY. Then operate according to the prompts.
About our info/account of Western Union, you can refer to the email which we will send to you after you placed an order.
Please send us following information after you have sent money to us.
1>.MTCN (Money Transfer Control Number)
2>.Senders First Name and Last Name (The name you used in sending the money)
3>.Money Amount
4) MoneyGram
Sending money through MoneyGram is almost the same with Western Union. But you can send money only in person. About how to operate, please refer to www.moneygram.com.
About our info/account of MoneyGram, you can refer to the email which we will send to you after you placed an order.
Note: Any query about payment methods, please feel free to contact us. we will try our best to help you.
We use door to door Express Service（DHL, UPS, TNT, EMS, FedEx, etc.）to deliver your goods. We will choose the quickest and securest one among DHL, UPS, TNT, EMS, FedEx, etc, which depends on the customs and your city location.
We guarantee all the items will be sent to express company within 24 hours after the payment was confirmed. The tracking number will be sent to customer by email when the order is shipped.
If you're from America, Canada, Australia, Asia, New Zealand and western Europe, it's Free Shipping now if you order more than 10 items, including 10 items. You have to pay 10~25USD per parcel if you order less than 10 items.
If you're from other countries, we will send you details of shipping cost according to your order amount after you placed an order at our website.
Delivery info
Please go to the express company's website for tracking records. If your order has been shipped via EMS, you can track your order on EMS website http://www.ems.com.cn/english-main.jsp.
Note：The following factors may delay the delivery:
1. Large amount or variety of your order
2. Holiday or weekend
3. Natural disaster, such as earthquake, blizzard, typhoon, etc.
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